Legal

Cancellation Policy

Draft · July 2026

Plans change — here is exactly what happens when they do. The policy below applies unless a stay's page states its own policy at checkout, in which case the checkout policy governs.

1. Refund schedule

• Within 48 hours of booking — full refund, provided check-in is at least 14 days away.
• 14 or more days before check-in — full refund of all nightly charges.
• 7 to 13 days before check-in — 50% refund of nightly charges.
• Less than 7 days before check-in — nightly charges are non-refundable.
• Cleaning fees are always refunded in full for any cancellation made before check-in.

2. How to cancel

Message us through the concierge on the booking page with your confirmation code and ask for a host. The cancellation takes effect from the time we receive it, and refunds are returned to the original payment method — allow a few business days for your bank to post it.

3. Date changes

We are happy to move your dates when the home is available. A date change reprices the stay at current rates; moving a stay is not a cancellation as long as the new dates are confirmed with us before your original check-in.

4. If we cancel

In the rare case that we have to cancel your booking — for example, the home becomes unavailable due to damage or a building issue — you receive a full refund of everything paid, and we will do our best to rehouse you in a comparable Pentice home at no extra cost.

5. Extenuating circumstances

Where events genuinely beyond your control (such as a government travel restriction affecting your stay) prevent travel, contact us — we review these case by case and may offer a refund or credit beyond the schedule above.